The chart below will help troubleshoot any issues with your GTR099 single swing gate motor.
Each issue is linked to a guide that will show more detail on why this problem may be happening, and how to fix it.
A video guide is included where possible.
If you need further assistance, our technical team will be happy to assist.
Please email gatesupport@richmondau.com with any issues or submit a request.
| Problem | Possible Cause |
Quick Solution Click explanation for detailed guides. |
| Issues with remote pairing and operation. | ||
| Remote control does not work. | Remote control battery is flat. |
Check the LED light on the remote. Replace the battery if necessary. |
| Remote control is not paired correctly. | Pair the remotes to the control board. | |
| An incorrect remote control is being used. | Only Richmond genuine remotes will work with this system. | |
| Issues with loss of power. | ||
|
The gate will not move at all. No lights on the PC board |
Power is turned off or disconnected. |
Check the power point is turned on. Visually check the connection between the batteries and the PC board. |
| Fuse has blown. | Disconnect the power and check the fuse. | |
| Batteries are flat. | Check battery voltages. At least 12.4v each. Check the charging circuit. | |
| PC board has suffered damage. | Do a visual check for any damage or ‘burnt’ smell coming from the PC board. | |
| Issues with movement, or loss of movement. | ||
|
Gate will open correctly, but will not close at all. |
Force dial setting is too low. | Increase the ‘FORCE’ dial clockwise to maximum. |
| Limit switch ‘A’ has been damaged. | Check the limit switches underneath the arm for any sign of physical damage. Check underneath the arm for any split/damaged limit switches. |
|
| Photocell is NOT fitted but setting is switched on. | Turn dip switch #3 off (DOWN) if no photocell is fitted. | |
| Photocell is fitted and has detected an obstruction. | Check for obstructions, dirty lens or photocell alignment. | |
| Gate arm is over-extended and won’t retract. | Detach from the gate and turn the extension clockwise back into the housing. | |
| Gate will operate, but not open and close all the way. | Force dial setting is too low. | Increase the ‘FORCE’ dial to maximum. |
| Arm mounting position is incorrect. |
Check the mounting position against the minimum measurements chart. Check the angle of operation in both the OPEN and CLOSED positions. |
|
|
Gate will open and close, but stops or reverses part way. |
An obstruction has been detected. |
Gate should move freely in manual mode. Check all moving parts for binding/sticking. |
| Gate is opening or closing too far. | Check that the gate does not open or close against a post or stopper. | |
|
Gate automatically closes, after a short delay. |
Auto-close has been turned on. | Check dip switch 2 for auto-close. |