The chart below will help troubleshoot any issues with your GTR156 or GTR212 sliding gate motor.
Each issue is linked to a guide that will show more detail on why this problem may be happening, and how to fix it.
A video guide is included where possible.
If you need further assistance, our technical team will be happy to assist.
Please email gatesupport@richmondau.com with any issues or submit a request.
| Problem | Possible Cause |
Quick Solution Click explanation for detailed guides. |
| Issues with remote pairing and operation. | ||
| Remote control does not work. | Remote control battery is flat. |
Check the LED light on the remote. Replace the battery if necessary. |
| Remote control is not paired correctly. | Pair the remotes to the control board. | |
| An incorrect remote control is being used. |
Only Richmond genuine remotes will work with this system. |
|
| Gate is opening or closing on it's own. | Outside interference from another electrical device. |
Erase the remote memory and pair all remotes to the system again, including any wireless keypads. |
| Issues with loss of power. | ||
|
The gate will not move at all. No lights on the PC board |
Power is turned off or disconnected. | Check the power point is turned on. |
| Fuse has blown. | Unplug the motor and check the fuse. | |
| PC board has suffered damage. | Do a visual check for any damage or ‘burnt’ smell coming from the PC board. | |
| Issues with movement, or loss of movement. | ||
|
Gate will open correctly, but will not close at all. |
Motor force settings need adjustment |
Increase the stall force dial (VR1) and output dial (VR4) to maximum. Check other dial settings. |
| Spring switch is damaged or not contacting correctly. |
Check the spring switch is contacting the travel plate correctly. Check the LED’s for position information. |
|
| Photocell terminal wiring is incorrect. | Check the photocell terminal has the jumper pin still in place. | |
| Photocell is fitted and has detected an obstruction. | Check for physical obstructions, dirty lens or photocell alignment. | |
|
Gate will open and close, but moves slowly. |
Gate is ‘learning’ it’s open and close position after power outage or manual operation. | Turn the power off for 30 seconds, then operate the gate 3 – 4 times. |
| The spring switch is sticking or not contacting the travel plate correctly. | Check the alignment of your motor and travel plates. The spring switch may be missing the plate or bending too far. | |
|
Gate will open and close, but stops or reverses part way. |
An obstruction has been detected. |
Check for any physical impact. Check all moving parts for binding/sticking. |
| Motor force settings need adjustment |
Increase the stall force dial (VR1) and output dial (VR4) to maximum. Check other dial settings. |
|
|
Gate automatically closes, after a short delay. |
Auto-close has been turned on. | Check dip switches 3 and 4 for auto-close. |
| Gate automatically opens, after a short delay. | Auto-close is turned on, and the motor direction is set backwards. | Check dip switch #6 for the correct setting. |