Problem | Possible Cause |
Quick Solution Click explanation for detailed troubleshooting guides. |
Issues with remote pairing and operation | ||
Remote control does not work | Remote control battery is flat. | Check the LED light on the remote. Replace the battery if necessary. |
Remote control is not correctly paired. | Pair the remote to the control board. | |
An incorrect remote control is being used. | Only Richmond genuine remotes will work with this system. | |
Issues with loss of power | ||
POWER light is not on. (POWER light should flash on/off every second) |
Power is turned off. | Check the power is turned on. |
Check that the batteries are correctly connected. | ||
Fuse has blown. | Disconnect the power and check the fuse for damage. | |
Batteries are flat. | Check the battery voltages and charging circuit. | |
PC board has suffered electrical damage. | Do a physical and visual check for any damage or a 'burnt' smell coming from the board. | |
Issues with movement, or loss of movement | ||
Gate will not open or close correctly. | Arm mounting is incorrect | Check mounting position and measurements against the mounting chart. |
Limit switches are damaged. | Check for any split/damaged limit switches or wiring. | |
Force setting is too low. | Turn potentiometer A clockwise to Maximum. | |
Gate will open correctly, but will not close at all. |
Incorrect dip switch settings. | Check that dip switch #3 is set to OFF (down) unless a photocell is being used. |
Photocell beam is interrupted | A photocell is fitted and has detected an obstruction, or is out of alignment. | |
Limit switches are damaged. | Check for any split/damaged limit switches or wiring. | |
Gate operates correctly, but automatically opens after closing. | Open/Close direction incorrect. | Check dip switch #1 is set correctly for your gate type. |
Gate opens and closes, but automatically reverses direction movement. |
Arm mounting is incorrect. | Check mounting position and measurements against the mounting chart. |
Gate has detected an impact/obstruction. | Check for any physical objects in the path of the gate. | |
Check the gate hinges are lubricated and the gate moves freely. |